- Complaints per 100,000 vehicles sold: 386.1
- YTD car sales: 325,945
- YTD complaints: 1,321
- Model complaint leader: Wrangler
Wrangler, which represents roughly 30% of the brand’s total sales, received the most NHTSA complaints since 2007, with the fuel emission and exhaust system as the most common complaint. Jeep’s parent company, Chrysler, announced in May that it was recalling about 87,000 2010 model Wranglers after the NHTSA noted that debris could get trapped in the exhaust system, potentially leading to a fire. Just a month later, Chrysler recalled approximately 347,000 Jeep Libertys due to concerns that the lower control arms in the SUV’s rear suspension can rust and cause the vehicle to crash. According to ConsumerReports.org, Jeep’s overall brand perception dropped between 2011 and 2012, but it was in the bottom 10 both years.