- Complaints per 100,000 vehicles sold: 410.1
- YTD car sales: 43,632
- YTD complaints: 275
- Model complaint leader: Cooper
The Cooper, which represents more than half of the brand’s total sales, was the most complained about Mini model, with concerns over steering comprising 41% of all Mini complaints. In 2010, the NHTSA opened an investigation into the 2004 and 2005 Cooper models following complaints that power-assisted steering often fails. Then in January of this year, parent-company BMW recalled 235,000 Minis following complaints to the NHTSA of fires due to the overheating of the vehicle’s water pump. According to ConsumerReports.org, the Mini brand was tied with Scion and Ferrari as the worst brands for consumer perception safety.
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