The survey, conducted by Consumer Reports‘ in-house research center, rated Verizon, Sprint (NYSE:S), AT&T (NYSE:T) and T-Mobile for customer satisfaction. Satisfaction with the quality of both voice and data was measured.
While Verizon was tops in the survey, the others all had their problems. The other three providers all got mid to low ratings for customer satisfaction. AT&T, while receiving the worst overall score for the third straight year, did receive top marks for 4G service. That system had, according to its subscribers, fewer problems than most.
The report also notes that real savings are available on no-contract mobile plans. Subscribers who left annual plans for monthly pre-paid plans saved an average of $20 per month.
The latest edition of Consumer Reports‘ annual rating of mobile phone providers is based on a survey of more than 65,000 mobile subscribers. The full report is in the magazine’s January 2013 issue, which is available now.