AT&T Slammed for Widespread U-verse Outage

by Tom Taulli | January 24, 2013 10:42 am

AT&T Slammed for Widespread U-verse Outage

A T and T ATT 10 300x199 AT&T Slammed for Widespread U verse Outage[1]AT&T’s (NYSE:T[2]) U-verse service, which includes phone, Internet and digital TV, has been a nice growth engine. But this week, the system went haywire. For a few days, the service suffered an outage[3].

The impacted areas were mostly in the South and Southwestern U.S., although it looks like less than 1% of the customer base was affected (the total is 7.4 million).

The problem was a software glitch, which came from a recent upgrade.

Of course, AT&T customers are livid — and they’re going to Twitter and Facebook (NASDAQ:FB[4]) to express their anger. Many have also vented on the company’s own forums.

It’s not clear if AT&T will offer refunds. But it would probably be a good idea to do so. After all, nowadays customers have more options to choose from, such as cable and satellite TV.

Tom Taulli runs the InvestorPlace blog IPO Playbook[5], a site dedicated to the hottest news and rumors about initial public offerings. He is also the author of “How to Create the Next Facebook[6]” and “High-Profit IPO Strategies: Finding Breakout IPOs for Investors and Traders[7].” Follow him on Twitter at @ttaulli[8]. As of this writing, he did not hold a position in any of the aforementioned securities.

Endnotes:
  1. [Image]: http://investorplace.com/wp-content/uploads/2011/05/A-T-and-T-ATT-10.jpg
  2. T: http://studio-5.financialcontent.com/investplace/quote?Symbol=T
  3. suffered an outage: http://bits.blogs.nytimes.com/2013/01/23/atts-tv-phone-and-internet-service-is-down-in-some-states/
  4. FB: http://studio-5.financialcontent.com/investplace/quote?Symbol=FB
  5. IPO Playbook: http://investorplace.com/ipo-playbook/
  6. How to Create the Next Facebook: http://www.amazon.com/gp/product/1430246472/ref=s9_simh_gw_p14_d0_i1?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=center-3&pf_rd_r=0GRB6ZMCTYDZVNG7Q7NV&pf_rd_t=101&pf_rd_p=470938811&pf_rd_i=507846
  7. High-Profit IPO Strategies: Finding Breakout IPOs for Investors and Traders: http://goo.gl/pR2F3
  8. @ttaulli: https://twitter.com/ttaulli

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