by William White | August 30, 2013 10:54 am
Ebay’s (EBAY) PayPal, announced on Thursday, a new initiative designed to keep customers happy.
The new initiative is called “Customer First.” PayPal decide to start this initiative after it accidentally denied the Indiegogo project, GlassUp, from being able to receive its funds obtained through crowdsourcing. GlassUp had raised $100,000, but couldn’t access the money to create its product. The new Customer First initiative is meant to help PayPal “catch more sharks and less dolphins.” The new initiative was put into place at the urging of PayPal CEO David Marcus, who took the CEO role last year. The company is working to better focus itself on people rather than transactions. To help improve its system, Paypal forced its employees to order their cafeteria meals using PayPal. Employees were asked to be honest with their feedback, reports Venture Beat.
“Hundreds of thousands of customers who may have experienced holds last year based on our policies are no longer impacted,” Marcus said in a blog post published on Thursday.
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