Service disruptions on DirecTV’s (DTV) website temporarily interfered with subscribers’ ability to stream National Football League (NFL) games online for the last two Sundays.
Subscribers who paid for NFL Sunday Ticket service through the satellite TV provider could still watch the games on their TVs and through DirecTV’s mobile app. However, since DirecTV prices its NFL Sunday Ticket Max, which includes website streaming, $75 higher than the non-online version, TVPredictions wonders if the company should offer a public refund for affected subscribers.
The service interruptions on the website lasted about an hour on both Sundays.
TVPredictions noted that DirecTV will often offer partial refunds to customers who take the effort to complain about service problems. The company did not comment on any plans to offer a refund due to the NFL Sunday Ticket website issue.
Shares of DirecTV rose slightly in Tuesday morning trading.