KlearGear has retreated from social media after receiving backlash due to an incident with one of its customers that went public.
Vator reports that the retailer shut down its Facebook page and set its Twitter account to private after allegedly defrauding Jen Palmer. KlearGear fined her $3,500 three years after she wrote a negative review on the company online, claiming that her comment was libelous and she was negatively affecting the company’s reputation.
Palmer claims that she wrote that review after buying an item from the company which never arrived after 30 days, causing PayPal to cancel the order. She tried to contact the retailer but never got ahold of them which prompted her to write a negative review about KlearGear on RipoffReport.com.
Palmer was given the option to remove the review within 72 hours or be fined $3,500 but she wasn’t able to take the review down because it costs $2000 to remove a report from the website. As a result, her credit report was damaged and KlearGear has now gone into hiding.