Why Southwest Airlines (LUV) Stock Is Flying Lower Today

Advertisement

Southwest Airlines Co (NYSE:LUV) had a difficult morning as thousands of customers had to wait in airports around the country.

Southwest AirlinesA technological problem occurred that caused more than 2,000 flights in the country to get cancelled. About 250,000 customers were unable to reach their destinations due to this inconvenience.

Some customers had to spend the night in airports, including Brian Donnell and his wife, who experienced the pain of an Achilles tendon rupturing on her way to their destination.

Other customers complained and waited it out, while others found alternate methods of getting to their destinations, including driving half a day and more.

Some gave the company credit for attempting to fix the situation as fast as they could, even though doing so still took some time. The company expressed its sincerest apologies for the mistake.

“I just hope it doesn’t happen again because it was definitely not easy on anyone involved,” expressed one consumer, who is also the son of a pilot.

Once the figures are tallied, it is estimated that Southwest Airlines will lose about $10 million worth of business for the mistake. However, knowing this information did not improve the situation for some.

Several customers have expressed great displeasure with the company, while some have even said they will sever ties with Southwest.

The company will move forward and learn from the inconvenience.

LUV stock dipped 1.8% Wednesday.

More From InvestorPlace


Article printed from InvestorPlace Media, https://investorplace.com/2016/07/southwest-airlines-luv-stock-2/.

©2024 InvestorPlace Media, LLC