At InvestorPlace Media, we believe that people are our most important asset. Our employees enjoy excellent benefits, competitive salaries, professional development and growth opportunities. So why not consider a career in a dynamic, fast-paced environment with opportunities for growth and advancement?
We offer excellent benefits, including:
Health care, dental and vision benefits; employer-paid short- and long-term disability; 401k plan; employer-paid life, supplemental life & AD&D; flexible spending accounts for medical and dependent care; paid holidays; generous personal days; vacation days; sick leave; employee assistance program; wellness program and more!
And our employees enjoy many company perks such as:
Convenient location near Washingtonian/Rio Center and a short drive from the Shady Grove Metro Station; plenty of free parking; free bagels; free ice cream in the summer; fun morale-boosting events; community service-oriented culture; casual and flexible environment.
How to Apply
To apply for any of our open positions, please send your resume and cover letter via email to: email@example.com. Each position has a job code listed within each ad; please reference this job code in the subject line of your email.
DIRECTOR OF CUSTOMER SERVICE
This is an incredible opportunity for an experienced director-level Customer Service expert to join us and help us build our in-house customer service department. (Our current needs are out-sourced). We are looking for someone will thrive on this initial project of hiring and training a dynamic team – and then overseeing, continue with training and motivating talented supervisors and representatives to give excellent service to our valued customers.
Since our customers are our number one priority, this is a highly visible position and the Director of Customer Service will need to have hands-on experience and thrive in a fast- paced, energetic atmosphere. This newly created position will direct and oversee all aspects of our customer service policies, objectives and initiatives. The Director of Customer Service will be heavily involved in the recruiting process for this center and will be required to develop and establish training protocols and documentation for all customer service agents, as well as develop and establish procedures and policies governing customer correspondence and the handling of customer complaints. We are envisioning a customer service department with 10-15 agents.
Ideal candidate will have at least 10+ years of experience in the call center customer service field. Must have excellent analytical and problem solving skills, and have the ability to handle several priorities at once as well as direct the work of others. PCI Compliance Guidelines knowledge is a Plus. We do require a Bachelor’s Degree, preferably in a business related field.
Duties include, but are not limited to:
- Work force analysis to ensure proper coverage to maintain low abandon rates, low wait times, and within 24 hour email handling;
- Facilitate communication between marketing/editorial and customer sesrvice to ensure the flow of information and feedback to and from the customers;
- Train new hires and provide continuing education for existing agents;
- Collaborate with technology group to improve efficiency and efficacy of software and systems;
- Various other tasks as directed by their manager.
We are serious about investing in talent, and the right candidate will have no barriers to success. We have a friendly culture, plenty of opportunities for professional development and a great team of professionals who thrive on achieving goals!
If you are interested in applying for this position please send your resume and cover letter to: firstname.lastname@example.org and in the subject line of your email, reference job code: DCS.PD.OPS
This is an excellent opportunity for a highly visible position with great growth potential for those interested in a career in the financial services industry.
Ideal candidate will have at least 5-7 years of experience working on rapidly changing deadlines with excellent writing and interpersonal skills. Candidate will be responsible for directingthe editorial quality of our award-winning investment newsletters and websites while developing, mentoring and managing a small team of editors. He/she will have a great opportunity to contribute to an industry leader in the fast-paced world of investment publishing. In addition to editing daily, weekly and monthly newsletter content, reports and marketing materials, the Managing Editor will perform research, maintain/audit online portfolios and must have excellent analytical and problem solving skills. There will be extensive ongoing interaction with senior investment advisors, financial, marketing and print production staff as well as freelance writers and outside vendors intrinsic to this role.
Candidates must possess advanced interpersonal skills and be effective and persuasive communicators. Outstanding writing and editing skills are a requirement. Experience with Dreamweaver, InDesign and HTML is extremely helpful. A background reflecting daily digital publishing, preferably WordPress-based, and a passion for Wall Street, economic data and financial news, a must.
We are serious about investing in talent, and the right candidate will have no barriers to success. We offer competitive salary and benefits, opportunities for professional development and a great team of professionals who thrive on achieving goals!
If you are interested in applying for this position please send your resume and cover letter and in the subject line of your email, reference job code: ME.AL.PUB