The girl and her parents were waiting to takeoff on a flight from Fort Lauderdale, Florida, to Newark, New Jersey, on Tuesday evening when JetBlue staff removed them from the plane, CNN said.
Airline officials reportedly told the couple that their daughter was listed on a no-fly list and that the plane couldn’t take off with her aboard.
While New Jersey natives, the family is of Middle Eastern ancestry. The father claims that the incident happened because his wife wears a hijab, a traditional Muslim veil.
Transportation Security Agency (TSA) officials told CNN that the child’s name was not on a no-fly list and that the airline had made a mistake.
Had the girl’s name appeared on a no-fly list, she would not have been issued a boarding pass, the TSA noted.
JetBlue attributed the incident to a “computer glitch” and said its employees followed company policies.