AT&T Slammed for Widespread U-verse Outage

by Tom Taulli | January 24, 2013 10:42 am

AT&T[1]AT&T’s (NYSE:T[2]) U-verse service, which includes phone, Internet and digital TV, has been a nice growth engine. But this week, the system went haywire. For a few days, the service suffered an outage[3].

The impacted areas were mostly in the South and Southwestern U.S., although it looks like less than 1% of the customer base was affected (the total is 7.4 million).

The problem was a software glitch, which came from a recent upgrade.

Of course, AT&T customers are livid — and they’re going to Twitter and Facebook (NASDAQ:FB[4]) to express their anger. Many have also vented on the company’s own forums.

It’s not clear if AT&T will offer refunds. But it would probably be a good idea to do so. After all, nowadays customers have more options to choose from, such as cable and satellite TV.

Tom Taulli runs the InvestorPlace blog IPO Playbook[5], a site dedicated to the hottest news and rumors about initial public offerings. He is also the author of “How to Create the Next Facebook[6]” and “High-Profit IPO Strategies: Finding Breakout IPOs for Investors and Traders[7].” Follow him on Twitter at @ttaulli[8]. As of this writing, he did not hold a position in any of the aforementioned securities.

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  5. IPO Playbook:
  6. How to Create the Next Facebook:
  7. High-Profit IPO Strategies: Finding Breakout IPOs for Investors and Traders:
  8. @ttaulli:

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