How America’s 14 Largest Airlines Compare

by Nate Wooley | April 8, 2013 10:27 am

airplane_cabin_interior_empty_630_flickr[1]Hawaiian Airlines had the highest on-time rating in 2012

That’s the result published in the 2013 Airline Quality Ratings report released Monday, reports CNN[2].

The report — which covers the 14 largest U.S. airlines — is produced as a joint venture between professors at Purdue University and Wichita State. The researchers used data from the U.S. Department of Transportation to measure airline performance in on-time, consumer complaints, lost luggage and denied boarding events.

Southwest (NYSE:LUV[3]) had the lowest level of customer complaints while giant United Air Lines (NYSE:UAL[4]) had the highest at 4.24 complaints per 100,000 passengers. Virgin America had the lowest rate of lost or damaged luggage and American Eagle (PINK:AAMRQ[5]) had the highest.

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