Procrastinators Panic as TurboTax Crashes on Tax Day Eve

by Christopher Freeburn | April 16, 2013 10:52 am

tax taxes form 630[1]The run-up to April 15 is a stressful time for many Americans. But for some people, this Tax Day proved more vexing than usual[2].

On Sunday, Intuit‘s (NASDAQ:INTU[3]) TurboTax online service experienced an outage that prevented people from preparing and filing their tax returns. Frustrated users took to Twitter to vent their exasperation. The company said the problem, which lasted for more than an hour in the evening was caused by errant configuration settings on the website, the Washington Post noted.

TurboTax’s website typically sees heavy Internet traffic in the days before April 15, as people scramble to fill out and file tax forms. In 2009, the federal government noted that more than half of electronically-submitted individual tax filings came via TurboTax.

The company apologized to users for any difficulties associated with the outage, prompting more tweeted grumbles from users affected by the outage. TurboTax said it had 25 million customers in 2012.

The Internal Revenue Service has recently proposed a plan under which the agency would fill out tax filings for people with simple tax returns and few or no deductions[4].

Shares of Intuit rose fractionally in Tuesday morning trading.

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  2. proved more vexing than usual:
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  4. would fill out tax filings for people with simple tax returns and few or no deductions:

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