Billing FAQs

IMPORTANT NOTE: By placing an order with InvestorPlace Media, you are agreeing to our Terms and Conditions and Privacy Policy.

Credit Card Statement

Why Is “INVESTORPLACE MEDIA” showing up on my credit card statement?
If your credit card statement shows a recent charge from “IPM*INVESTORPLACE MEDIA”, it signifies you recently signed up for one of our investment services or a recurring charge from an automatic renewal occurred using a Visa, MasterCard, Discover or American Express.

If you did not make such a purchase, or do not recall having a purchase history with InvestorPlace Media, please contact our Customer Service agents at 800-219-8592.

Before May 2018, billing on your credit card statement may have appeared with the name of the publication you purchased.

I don’t recall ordering a particular publication from InvestorPlace Media. What do I do?
You may have received a free trial to a service in our network when you purchased a service in our network or due to a closure of another service in our network.

InvestorPlace Media subscriptions are set to auto-renew by default. It’s possible the charge you’re seeing is for the additional term to continue the service. If you are a lifetime subscriber, the charge would be the small annual maintenance fee that is charged to remain a member.

If you are still unsure or have questions, please contact our Customer Service agents at 800-219-8592.

How do I remove my subscription from automatic renewal?
Please contact Customer Service to cancel the automatic renewal of your subscription by emailing your request to feedback@investorplace.com or by calling 800-219-8592.

When will I be charged for my automatic renewal?
When you are charged can vary based on the length of your subscription: annual, quarterly or monthly.

For annual, bi-annual, and quarterly subscriptions: You will be notified by email one month before the automatic renewal occurs. If we do not hear from you before it is due to renew, and therefore there are no changes made to your account, your credit card will charged.

For monthly subscriptions: Your credit card will be charged on the current month it is set to expire.

What is my refund policy?
Our billing and offer terms are outlined on the original form you filled out before becoming a subscriber. Many of our subscriptions are Non-Refundable, so please make sure you are aware of your specific policy.

If you have questions regarding the details of your specific billing and offer terms, please email Customer Service at feedback@investorplace.com with the subject, “What are my billing and offer terms?” You may also inquire by calling 800-219-8592.

How can I cancel my InvestorPlace Media subscription?
To cancel your InvestorPlace Media subscription online, log in to your subscription service website and visit the customer service page.  You will find a link there to easily cancel your service immediately. You can also contact Customer Service by phone at 800-219-8592. The Customer Service department is open Monday-Friday from 9:00 a.m. to 5:00 p.m. Eastern Time. To cancel by email, send your cancellation request to feedback@investorplace.com.

If I am due a refund, how and when will my money be returned to me?
Any refund due will be returned in the form of the original payment. If you paid for your service with a credit card you will see a credit on your statement in 7-10 business days after cancellation. If you paid with a check, a check refund will be mailed to you within two-three business weeks.

I want to unsubscribe from my InvestorPlace Media service. What do I do?
To unsubscribe, contact Customer Service by using the “Contact Us” page from the website of the service that you are a member of.

Sales Tax

InvestorPlace Media is required to collect sales tax for orders of some publications placed by residents in certain states in which we do business. Different states have different requirements and their laws may require that we collect sales tax on certain types of products that we sell.

We believe the information below to be accurate as published. Subsequent regulations, or revisions to current tax laws may affect the accuracy of the answers provided.

For what states do you collect sales tax?
Sales tax is currently charged in the following states: Alabama, Colorado, Louisiana, Maryland, Minnesota, Missouri, North Dakota, Rhode Island, Vermont and Washington.

How is sales tax calculated?
Sales tax is calculated on the total selling price of your order based on the state’s tax rate and requirements. Total selling price will likely include any shipping fees.

Am I exempt from sales tax if I am not a resident of any of the states listed?
Not necessarily. U.S. state and local jurisdictions generally impose a use tax on taxable products a consumer purchases from out-of-state vendors when the vendor has not collected the tax. Therefore, you may be responsible for reporting and remitting your state’s use tax directly to your state’s tax agency.

As with sales tax, use tax is governed by state law and the specifics can vary greatly from state-to-state. Therefore, we urge you to contact your state or local tax agency or your tax advisor on your use tax obligations.

Do I have to pay tax if I am not a U.S. resident?
You may have to pay tax depending your country’s state and local tax rules.


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