Email Whitelisting Instructions

📩 Email Whitelisting Instructions

Whitelisting an email ensures that important messages don’t get sent to your spam or junk folder. Below are steps for whitelisting in major email providers:

Most email providers allow a way to mark email addresses and domain names as safe.

Look for your email provider below, and follow the whitelisting instructions. These are the most recent instructions that we have heard. As email providers update and change, the process for whitelisting may change. If the below instructions do not work, please contact your provider for assistance.

GMAIL (Google)

  1. Open Gmail.
  2. In the top search bar, click the Show search options icon (sliders).
  3. In the “From” field, enter the email address or domain services@exct.investorplace.com
  4. Click the Create Filter button.
  5. Check the box for “Never send it to Spam.”
  6. (Optional) Check other boxes like “Always mark it as important.”
  7. Click Create filter.

OUTLOOK/Hotmail/Live/MSN

  1. Go to Outlook.com
  2. Click the Settings gear icon (top right).
  3. Click View all Outlook settings.
  4. Select Mail > Junk email.
  5. Under Safe senders and domains, click Add.
  6. Enter the email or domain services@exct.investorplace.com, then press Enter.

YAHOO

  1. Log into Yahoo mail.
  2. Click the Settings gear icon (top right) > More Settings.
  3. Choose Filters > Add new filters.
  4. Set a name for the filter
  5. Under Set rules, choose From > contains > enter the sender domain: services@exct.investorplace.com
  6. Under Choose a folder to move to, select Inbox.
  7. Click Save.

Apple Mail (iCloud/macOS/iOS)

  1. Go to iCloud.com and log in.
  2. Open Mail.
  3. Click the gear icon in the sidebar > Preferences.
  4. Select Rules > Add a Rule.
  5. Set “If a message is from” > enter the email address services@exct.investorplace.com
  6. Set the action to Move to Inbox.
  7. Click Done.

macOS:

  1. Open Apple Mail.
  2. From the top menu, go to Mail > Preferences.
  3. Select Rules tab > Add Rule.
  4. Set conditions: From contains [services@exct.investorplace.com]
  5. Set actions: Move Message to Inbox.
  6. Click OK.

AOL

  1. Go to AOL Mail on your computer’s web browser
  2. Click Options > Mail Settings.
  3. Go to Spam Settings.
  4. In the Sender Filter section, add the sender’s email [services@exct.investorplace.com] to the Allow list.
  5. Click Save Settings.

ProtonMail

  1. Log in to ProtonMail.
  2. Go to Settings > Filters > Custom Filters.
  3. Click Add Filter.
  4. Set the filter condition: Sender > contains > [services@exct.investorplace.com].
  5. Under Action, choose Never send to spam.
  6. Click Save.

COMCAST/XFINITY

  1. In Xfinity Connect, click the Gear icon on the top right of the navigation bar and click Settings
  2. Select Filter Rules, and then select Add new rule.
  3. Type InvestorPlace in the “Rule Name” box
  4. Click Add condition and choose Sender/From
  5. Click contains  and type @exct.investorplace.com 
  6. Under Actions, click Add action. Choose Keep
  7. Click Save to save your filter.

📝 Tips for All Users

  • Add to Contacts: Adding the sender’s email to your contacts can reduce the chances of spam filtering.
  • Check Spam/Junk Folder: Mark messages as “Not Spam” or “Move to Inbox” when found incorrectly filtered.
  • Use Domain-Based Filters: If your email campaigns come from multiple senders, whitelist the domain (services@exct.investorplace.com) instead of a specific address.

📇How to Add an Email Contact – Step-by-Step Instructions

Adding a sender to your contacts helps ensure their emails are not filtered as spam or junk. Below are instructions for major email providers:

📬 Comcast (Xfinity Email)

  1. Log in to Xfinity Connect.
  2. Click on the Address Book icon in the menu bar.
  3. Select + Add Contact or New Contact.
  4. Enter the name and email address (services@exct.investorplace.com).
  5. Click Save.

Tip: You can also right-click an email in your inbox and select “Add to Address Book.”

📡 Verizon (Now often via AOL or Yahoo Mail)

Verizon has transitioned many of its users to AOL Mail or Yahoo Mail, so follow these steps depending on your redirected platform:

If redirected to AOL Mail:

  1. Log in to AOL Mail.
  2. Click Contacts (on the left sidebar).
  3. Click the New Contact icon.
  4. Enter the name and email address [services@exct.investorplace.com]
  5. Click Add Contact or Save.

If redirected to Yahoo Mail:

  1. Log in to Yahoo Mail.
  2. Click the Contacts icon (top-right).
  3. Select Add a new contact.
  4. Fill in name and email address [services@exct.investorplace.com]
  5. Click Save.

📶 Cox Email

  1. Log in to Cox WebMail.
  2. Click the Address Book or Contacts tab.
  3. Select New Contact.
  4. Enter the name and email address [services@exct.investorplace.com]
  5. Click Save.

Note: If you open an email, you can usually click on the sender’s address and choose Add to Address Book as well.

✉️ Yahoo Mail

  1. Log in to Yahoo Mail.
  2. Click the Contacts icon in the upper-right corner.
  3. Click Add a new contact.
  4. Fill in the name and email address [services@exct.investorplace.com]
  5. Click Save.

📧 Gmail (Google)

  1. Open Google Contacts.
  2. Click Create contact (top-left).
  3. Choose Create a contact or Create multiple contacts.
  4. Enter the name and email address [services@exct.investorplace.com]
  5. Click Save.

Alternate method:

  • Hover over the email address in Gmail and click “Add to Contacts” in the popup.

📨 Outlook (Outlook.com or Hotmail)

  1. Go to Outlook.com.
  2. Click the People icon in the left panel (bottom left or via App launcher).
  3. Click New Contact.
  4. services@exct.investorplace.com]
  5. Click Create or Save.

📝 Final Tips

  • Adding someone to your contacts list helps prevent their messages from landing in spam or junk folders.
  • For best results, whitelist the sender’s email (see the previous guide).
  • If you can’t find “Contacts” or “Address Book,” check under People, Directory, or Apps in your provider’s dashboard.