Billing & Subscriptions
Update my payment information
To update your payment information, please contact our Customer Service team at 1-800-219-8592. You can also contact us by email at firstname.lastname@example.org. Our hours of operation are Monday through Friday, between 9 a.m. – 5 p.m. ET.
Credit Card Statement
What will an InvestorPlace charge look like on my billing statement?
An IPM*INVESTORPLACE MEDIA charge on your credit card statement relates to an InvestorPlace Media financial newsletter subscription or product you have subscribed to or purchased. IPM*INVESTORPLACE MEDIA will appear on your statement if you paid with by Visa, MasterCard, or Discover. If you paid with an American Express, you will see www.InvestorPlace.com. If you have any questions or concerns regarding your account, billing or any related topic, our customer service team is happy to assist you.
I don’t recall ordering a particular publication from InvestorPlace Media. What do I do?
You may have received a free trial to a service in our network when you purchased a service in our network or due to a closure of another service in our network.
InvestorPlace Media subscriptions are set to auto-renew by default. It’s possible the charge you’re seeing is for the additional term to continue the service. If you are a lifetime subscriber, the charge would be the small annual maintenance fee that is charged to remain a member.
If you are still unsure or have questions, please contact our Customer Service agents at 800-219-8592.
How do I remove my subscription from automatic renewal?
Please contact Customer Service to cancel the automatic renewal of your subscription by emailing your request to email@example.com or by calling 800-219-8592.
When will I be charged for my automatic renewal?
When you are charged can vary based on the length of your subscription: annual, quarterly or monthly.
For annual, bi-annual, and quarterly subscriptions: You will be notified by email one month before the automatic renewal occurs. If we do not hear from you before it is due to renew, and therefore there are no changes made to your account, your credit card will charged.
For monthly subscriptions: Your credit card will be charged on the current month it is set to expire.
What is my refund policy?
Our billing and offer terms are outlined on the original form you filled out before becoming a subscriber. Many of our subscriptions are Non-Refundable, so please make sure you are aware of your specific policy.
If you have questions regarding the details of your specific billing and offer terms, please email Customer Service at firstname.lastname@example.org with the subject, “What are my billing and offer terms?” You may also inquire by calling 800-219-8592.
How can I cancel my InvestorPlace Media subscription?
To cancel your InvestorPlace Media subscription online, log in to your subscription service website and visit the customer service page. You will find a link there to easily cancel your service immediately. You can also contact Customer Service by phone at 800-219-8592. The Customer Service department is open Monday-Friday from 9:00 a.m. to 5:00 p.m. Eastern Time. To cancel by email, send your cancellation request to email@example.com.
If I am due a refund, how and when will my money be returned to me?
Any refund due will be returned in the form of the original payment. If you paid for your service with a credit card you will see a credit on your statement in 7-10 business days after cancellation. If you paid with a check, a check refund will be mailed to you within two-three business weeks.
I want to unsubscribe from my InvestorPlace Media service. What do I do?
To unsubscribe, contact Customer Service by using the “Contact Us” page from the website of the service that you are a member of.
InvestorPlace Media is required to collect sales tax for orders of some publications placed by residents in certain states in which we do business. Different states have different requirements and their laws may require that we collect sales tax on certain types of products that we sell.
We believe the information below to be accurate as published. Subsequent regulations, or revisions to current tax laws may affect the accuracy of the answers provided.
For what states do you collect sales tax?
InvestorPlace will be collecting tax in these states: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Washington DC, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, North Dakota, New Jersey, New Mexico, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Vermont, Washington, Wisconsin.
Canadian orders are subject to GST and HST.
How is sales tax calculated?
Sales tax is calculated on the total selling price of your order based on the state’s tax rate and requirements. Total selling price will likely include any shipping fees.
Am I exempt from sales tax if I am not a resident of any of the states listed?
Not necessarily. U.S. state and local jurisdictions generally impose a use tax on taxable products a consumer purchases from out-of-state vendors when the vendor has not collected the tax. Therefore, you may be responsible for reporting and remitting your state’s use tax directly to your state’s tax agency.
As with sales tax, use tax is governed by state law and the specifics can vary greatly from state-to-state. Therefore, we urge you to contact your state or local tax agency or your tax advisor on your use tax obligations.
Do I have to pay tax if I am not a U.S. resident?
You may have to pay tax depending your country’s state and local tax rules.