Worst Airlines for Customer Complaints:
- Frontier — 24 total complaints, 2.76 per 100,000 enplanements. It’s not surprising that a carrier that has been working its way through bankruptcy would be one of the worst airlines for complaints. Although the Indigo Partners acquisition bodes well for better performance over the long haul, the group has not yet worked through contract issues with the airline’s flight attendants, which could prolong the worse airline ratings for complaints.
- United Airlines — 124 total complaints, 1.76 per 100,000 enplanements. The good news is that complaints have fallen dramatically from the nearly 1,000 the airline reported in July 2012. Of course, that came in the midst of multiple computer glitches that bedeviled airline operations and cost the carrier a lot of goodwill. Perception usually outlasts performance improvements when it comes to airline ratings, but I do see this metric moving UAL’s way soon.
- American Airlines — 115 total complaints, 1.73 per 100,000 enplanements. This metric for airline ratings is also not really a surprise. American is one of the worst airlines complaint-wise since the carrier has been in bankruptcy protection for the past two years.
Other Airline Ratings:
- US Airways — 63 total complaints, 1.47 per 100,000 enplanements.
- Virgin America — 6 total complaints, 1.22 per 100,000 enplanements.
- SkyWest — 25 total complaints, 1.16 per 100,000 enplanements
- American Eagle — 16 total complaints, 1.12 per 100,000 enplanements.
As of this writing, Susan J. Aluise did not hold a position in any of the aforementioned securities.