While weather and glitches played a part in broken Christmas delivery guarantees, they weren’t the main cause of delays. Instead, packages are missing delivery deadlines because of how many orders were made online this Christmas season. UPS said that the amount of packages it had to deliver had exceeded its expectations. Amazon was also affected by a 37% increase in internet sales during the last week of Christmas shopping, reports The Wall Street Journal.
Amazon has offered to refund shipping cost for late packages and is also giving affected customers a $20 gift card.
Walmart and Kohl’s (KSS) were also among the list of retailers that had trouble meeting Christmas delivery deadlines. Kohl’s is handling the situation by offering to cover the cost of items that weren’t shipped on time. Walmart experienced trouble when customers were told they could order items on Black Friday and pick them up in store by Dec. 22, but then some of those items didn’t make it to stores, WSJ notes.