Time Warner Cable (TWC)
Last but not least, for the folks who have ever needed to contact customer service agents at Time Warner Cable (TWC), they’ll know it’s almost always a miserable experience.
Even those Time Warner Cable customers who haven’t been forced to contact the company for repairs or questions, however, have likely been on the wrong end of the company’s lack of effort to provide a good product at a reasonable price. And make no mistake – the company really does consistently rank at or near the bottom of cable-television service surveys.
But could the impending union with Comcast (CMCSA) improve the Time Warner Cable customer service and perception issues? Doubtful. Comcast also consistently ranks well below average when it comes to cable television service satisfaction.
But just look at the numbers — TWC stock is up 152% since early 2007, when the company was spun off from Time Warner (TWX). See, one of the upsides to having a legalized monopoly is that even though your customer service stinks, subscribers still have little choice but to fork over their money and buy your product. And from investors’ perspective, that’s a pretty good deal.
As of this writing, James Brumley did not hold a position in any of the aforementioned securities.