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Airline Ratings – The Best Airlines and Worst Airlines in September

Most airline ratings improved overall for the month

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Best Airlines for Customer Complaints:

  1. airline-ratings-best-airlines-worst-airlinesSouthwest — 35 total complaints, 0.39 per 100,000 enplanements. The airline ratings make one thing clear: Passengers still love LUV. In fact, it’s one of the best airlines for its stellar customer satisfaction over the years. Of course, the next few months likely will continue to test passengers’ patience as the integration with AirTran moves forward.
  2. ExpressJet Airlines — 11 total complaints, 0.40 per 100,000 enplanements. This a great metric of airline ratings for a regional airline to grab … and a huge improvement over last year’s 1.35 rate per 100,000 enplanements. One reason ExpressJet was able to become of the best airlines for customer satisfaction:The SkyWest subsidiary has been working to boost its value proposition in an environment that does not favor airlines that fly 50-seat jets.
  3. Alaska Airlines — 7 total complaints, 0.45 per 100,000 enplanements.  The airline’s strong, consistent on-time performance airline ratings have kept passengers happy.

Other Airline Ratings:

  • Delta — 46 total complaints, 0.47 per 100,000 enplanements.
  • Endeavor Air — 6 total complaints, 0.59 per 100,000 enplanements.
  • AirTran — 8 total complaints, 0.65 per 100,000 enplanements.
  • Hawaiian Airlines — 6 total complaints, 0.77 per 100,000 enplanements.
  • JetBlue — 14 total complaints, 0.78 per 100,000 enplanements.

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