Samsung Electronic KRW5000 (OTCMKTS:SSNLF) has announced a recall of the Samsung Galaxy Note 7.
Here are a few things to know about the Samsung Galaxy Note 7 recall.
- The recall has to do with a battery cell issue in some of the devices.
- 35 cases of problems with the smartphone’s battery have been reported.
- Samsung is launching an investigation into the matter.
- It’s working with suppliers to find where the source of the issue is.
- All sales of the Samsung Galaxy Note 7 have been stopped due to the problem.
- Customers that have already purchased the device can have it replaced for free.
- The company noted that it could take a few weeks before replacements are ready.
- Customers with questions about the issue can contact the company at this link.
You can learn more about the Samsung Galaxy Note 7 recall here.
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously,” the company said in a statement.
The Samsung Galaxy Note 7 recall likely own’t be cheap. Wireless carriers in the United States charge a minimum of $850 for the new smartphone. The recall comes at a time when SSNLF holds the largest share of the global smartphone market.
The new smartphone was also praised by reviewers for its new features, such as a scanner that lets users unlock it with their eyes.
The recall also couldn’t have come at a worst time for Samsung. It’s Samsung Galaxy Note 7 had only been out for two weeks before the recall was announced. The halted sales also likely means the company won’t have a rival to compete with Apple Inc. (NASDAQ:AAPL) when it launches the iPhone 7 next week.