The Best and Worst U.S. Airlines in November

Fewest Mishandled Bags:

1. Virgin America — 0.61 reports per 1,000 passengers.

Virgin America is definitely doing something right when it comes to handling baggage; its lost or mishandled bag rate continues to blow away the industry average of 2.64 bags per 1,000 passengers.

Runners up:

2. AirTran — 1.54 reports per 1,000 passengers

3. Delta Air Lines — 1.74 reports per 1,000 passengers

4. JetBlue — 1.83 reports per 1,000 passengers

How other major airlines stack up:

U.S. Airways — 1.85 reports per 1,000 passengers

Alaska Airlines — 2.51 reports per 1,000 passengers

Hawaiian Airlines — 2.56 reports per 1,000 passengers

 

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