The Best and Worst U.S. Airlines in May

Most Mishandled Bags

1. ExpressJet — 5.13 reports per 1,000 passengers

This SkyWest subsidiary’s mishandled bag rate actually improved from last year’s 5.47, but not nearly as much as last year’s top offender, American Eagle, which cut its mishandled bag rate from 8.67 reports per 1,000 passengers to 4.47. Regional carriers tend to have greater challenges managing baggage than their larger peers do because they operate as feeder services for multiple carriers.

Runners Up:
2. Mesa Airlines — 4.95 reports per 1,000 passengers
3. SkyWest — 4.52 reports per 1,000 passengers

How Other Major Airlines Stack Up:
United Continental — 3.5 reports per 1,000 passengers
Southwest — 2.74 reports per 1,000 passengers
Hawaiian Airlines — 2.63 reports per 1,000 passengers