The Best and Worst U.S. Airlines in July

UAL’s woes get worse with delays on more than a third of flights

Sep 21, 2012, 12:00 pm EDT | By Susan J. Aluise, Aviation, Auto & Transportation Writer

Fewest Customer Complaints

Virgin America — 5

Virgin America claimed top honors in fewest consumer complaints in July with only five. The airline is prioritizing customer service as a differentiator and has a shot at gaining an edge over legacy competitors. The airline has embraced technology — particularly social media — as a part of its overall customer engagement strategy.

Runners Up:

T2. Republic Airways (NASDAQ:RJET) subsidiary Chautauqua Airlines; the Colgan Air subsidiary of Pinnacle Airlines (PINK:PNCLQ) and Trans States Airlines (which operates as United Express and US Airways Express), PSA Airlines and Delta Air Lines subsidiary Comair — 6

How Other Major Airlines Stack Up:
AirTran — 13
JetBlue — 23
Southwest — 33