The Best and Worst U.S. Airlines in August

Most Mishandled Bags

1. ExpressJet — 6.40 reports per 1,000 passengers

This SkyWest subsidiary’s mishandled bag rate actually improved slightly in August, but its performance in the category still is not impressing passengers. “Feeder carriers” like ExpressJet tend to have greater challenges managing baggage than their larger peers, in part because of delays. ExpressJet had 26 flights that have been chronically delayed for the past two months.

Runners Up:
3. American Eagle — 6.02 reports per 1,000 passengers
2. SkyWest — 5.64 reports per 1,000 passengers

How Other Major Airlines Stack Up:
United Continental — 4.38 reports per 1,000 passengers
Southwest — 3.50 reports per 1,000 passengers
American Airlines — 2.86 reports per 1,000 passengers