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The Best and Worst U.S. Airlines in May

Most recent airline stats reveal a lot of unhappy customers

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Worst On-Time Arrival Performance

United Continental UAL1. United Continental Airlines (NYSE:UAL) — 77.8%

United Continental’s struggles are consistent with the kinds of challenges carriers face integrating separate fleets, reservation systems and the like. Expect UAL to experience “growing pains” that affect performance metrics across the board for the near term. Another note: Performance data for United Airlines and Continental Airlines were reported separately until this January, so comparisons to last year’s numbers aren’t valid.

UAL also had the dubious distinction of having the only two flights that were delayed on the tarmac for more than three hours. One diverted domestic flight from Seattle to Washington, D.C.’s Dulles was held on the tarmac 188 minutes, and an international flight from Chicago’s O’Hare to Japan’s Narita had a tarmac delay of 284 minutes.

Runners Up:
2. ExpressJet Airlines, regional subsidiary of SkyWest (NASDAQ:SKYW) — 78.8%
3. American Airlines (PINK:AAMRQ) — 80.3%

How Other Major Airlines Stack Up:
JetBlue (NASDAQ:JBLU) — 83%
Southwest  — 84.2%

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