The Best and Worst U.S. Airlines in May

Most recent airline stats reveal a lot of unhappy customers

Jul 18, 2012, 8:40 am EDT | By Susan J. Aluise, Aviation, Auto & Transportation Writer

Fewest Mishandled Bags

1. Virgin America — 0.76 reports per 1,000 passengers

Virgin made its debut as a major airline in the Air Travel Consumer Report in March and has been an impressive contender out of the gate. Its 0.76 rate blows away the industry average of 2.77 reports per 1,000 passengers.

Runners Up:
2. AirTran — 1.49 reports per 1,000 passengers
3. JetBlue — 1.67 reports per 1,000 passengers

How Other Major Airlines Stack Up:
Frontier Airlines, subsidiary of Republic Airways (NASDAQ:RJET) — 1.85 reports per 1,000 passengers
Delta Air Lines — 1.93 reports per 1,000 passengers