Fewest Customer Complaints
T1. Virgin America, Frontier Airlines, Mesa Airlines — 5
It’s not as much of a surprise that Virgin America has fewer complaints than many of its peers. After all, the privately held carrier has been working hard to win U.S. customers — it also took top honors for the fifth consecutive year as “Best Domestic Airline” in the Travel + Leisure World’s Best Awards readers’ survey. Seeing two regional airlines tied for first is interesting, particularly since customer-focused Southwest now had the same number of complaints in May as did Hawaiian, Alaska and JetBlue combined.
How Other Major Airlines Stack Up:
Hawaiian Airlines — 7
Alaska Airlines — 12
JetBlue — 15
Southwest — 34