The Best and Worst U.S. Airlines in May

Fewest Customer Complaints

T1. Virgin America, Frontier Airlines, Mesa Airlines — 5

It’s not as much of a surprise that Virgin America has fewer complaints than many of its peers. After all, the privately held carrier has been working hard to win U.S. customers — it also took top honors for the fifth consecutive year as “Best Domestic Airline” in the Travel + Leisure World’s Best Awards readers’ survey. Seeing two regional airlines tied for first is interesting, particularly since customer-focused Southwest now had the same number of complaints in May as did Hawaiian, Alaska and JetBlue combined.

Runners Up:
T2. AirTran; Colgan Air, subsidiary of Pinnacle Airlines (PINK:PNCLQ); PSA Airlines, subsidiary of US Airways (NYSE:LCC) — 6

How Other Major Airlines Stack Up:
Hawaiian Airlines — 7
Alaska Airlines — 12
JetBlue — 15
Southwest — 34