Most Customer Complaints
1. United Continental — 467
United managed to cut its total complaints by more than half in August to 467 — down from July’s 995. Flight problems led the list with 174, followed by 67 reservations and ticketing complaints and 55 customer service issues. Meanwhile, American Airlines’ complaints continued to rise from 193 in July to 223 in August — a dynamic that likely will get a little worse before it improves.
American Airlines — 223
Delta Air Lines — 130
How Other Major Airlines Stack Up:
Spirit Airlines — 68
US Airways — 98
As of this writing, Susan J. Aluise did not hold a position in any of the aforementioned securities.