The Best and Worst U.S. Airlines in July

UAL’s woes get worse with delays on more than a third of flights

Sep 21, 2012, 12:00 pm EDT | By Susan J. Aluise, Aviation, Auto & Transportation Writer

Fewest Mishandled Bags:

1. Virgin America — 0.97 reports per 1,000 passengers

In its five months as a part of the consumer survey, Virgin America continues to impress, although its mishandled bag rate inched up slightly from the 0.85 it reported in June. At less than one mishandled bag per 1,000 passengers, its rate blows away the industry average of 3.52.

Runners Up:
2. AirTran — 1.73 reports per 1,000 passengers
3. JetBlue — 2.18 reports per 1,000 passengers

How Other Major Airlines Stack Up:
Delta Air Lines — 2.43 reports per 1,000 passengers.
US Airways — 2.46 reports per 1,000 passengers.