The Best and Worst U.S. Airlines in July

Most Mishandled Bags

1. ExpressJet — 6.84 reports per 1,000 passengers

This SkyWest subsidiary’s mishandled bag rate continued to worsen in July, reflecting the second consecutive month of deteriorating performance in the category. “Feeder carriers” like ExpressJet tend to have greater challenges managing baggage than their larger peers. The mishandled baggage rate at American Eagle, American’s feeder airline, also soared in July.

Runners Up:
3. American Eagle — 6.31 reports per 1,000 passengers
2. SkyWest — 6.03 reports per 1,000 passengers

How Other Major Airlines Stack Up:
United Continental — 4.84 reports per 1,000 passengers
Southwest — 3.33 reports per 1,000 passengers
American Airlines — 2.99 reports per 1,000 passengers