Most Customer Complaints
Yes, UAL’s total — nearly half of the total for all 15 airlines — is correct. UAL’s July complaints eclipsed the record 585 the airline reported in June. Reservations and ticketing complaints accounted for 312 of the complaints; flight problems and customer service issues represented 274 and 126 respectively. United Continental has been snake-bit this year as it struggles to integrate its operations. Eventually, the carrier will get all the wrinkles ironed out, but don’t expect a quick fix.
Meanwhile, American Airlines’ complaints nearly doubled between June and July as the carrier worked its way through the bankruptcy process. Expect complaints to skyrocket as labor strife with pilots causes massive flight cancellations.
American Airlines — 193
US Airways — 136
How Other Major Airlines Stack Up:
Spirit Airlines — 125
Delta Air Lines — 98
As of this writing, Susan J. Aluise did not hold a position in any of the aforementioned securities.