The Best and Worst U.S. Airlines in August

Complaints drop as on-time performance improves marginally

Oct 29, 2012, 8:00 am EDT | By Susan J. Aluise, Aviation, Auto & Transportation Writer

Fewest Customer Complaints

Delta Air Lines DAL Delta Air Lines subsidiary Comair — 5

Regional airline Comair was successful in holding down customer complaints in August and stole top honors in the category away from Virgin America, which saw its complaints triple from 5 in July to 15 in August. That’s still exemplary baggage-handling performance, however.

Runner Up:

Pinnacle Airlines (PINK:PNCLQ) subsidiary Colgan Air — 6

How Other Major Airlines Stack Up:
Virgin America — 15
AirTran — 16
JetBlue — 26
Southwest — 37